Legal Policy
Refund Policy
We want you to feel secure working with us. Here is how we handle refund and cancellation requests on Pitchsap.
Last Updated: May 9, 2026
1. Subscriptions & Plans
Subscription fees for our premium tiers (Alpha and Omega) are charged on a monthly or yearly recurring basis. You can cancel your subscription at any time via your account settings. Subscriptions canceled mid-cycle will remain active until the end of the current billing cycle, but we do not offer pro-rated refunds for the unused portions.
2. Vetted Consulting Bookings
To protect the time of our vetting partners, consultancy sessions and expert bookings are subject to the following rules:
- Full Refund: Cancellations made more than 24 hours prior to the scheduled session will receive a full refund back to the original payment method.
- No Refund / Reschedule Fee: Cancellations or reschedule requests made within 24 hours of the session start time are not eligible for refunds.
3. AI review & Digital Assets
AI-driven analysis tokens or instant comprehensive reports are generated dynamically upon request. Because these consume live GPU compute and are instantly delivered, any purchases or usages of instant AI review tokens are strictly non-refundable once the generation process begins.
4. Exceptions & Quality Issues
If a booked consultant fails to attend a session, or if there is a severe technical disruption on our platform that prevents the delivery of services, you will be issued a full refund or session credit. We evaluate quality-based dispute claims on a case-by-case basis.
5. Disputing a Charge
To request a refund or dispute a charge, please email our support team with your booking/transaction ID, registered account email, and a description of your situation. Most refunds are processed within 5-10 business days of approval.